Average Reviews:
(More customer reviews)I putchased this unit as it was specified as having three features I wanted in a basement unattended dehumidifier a) auto restart on power failure b) continous gravity drain and c) automatic defrost. When I received the unit and hooked up the continous drain hose the unit continued to fill up its bucket and auto stop when the bucket filled up. I checked several times to make sure I had hooked up the auto drain as per istructions which were very straight forward. Finally convinced I had hooked up the hose correctly I called Danby customer care in Toronto. Got through to them very quickly. The person I spoke with explained that, yes, this model was having " manufacturing problems" and many units were not auto draining, but they were working on a "fix". He offered to take my name and mail me the fix as soon as it was out. When I asked him how long the fix has been worked on and when it would be available , he responded " for several months" and " any week now". Well not willing to wait for the "fix" I asked and got my money back from the reseller I had bought the unit from. So before I would buy this unit ( which appeared quite solid) if the continous drain feature is important to you I would check and make sure the "fix" is in.
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