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(More customer reviews)I received the Amcor AHD-65E July 16 and, having already read the manual online, immediately removed the unit from its packaging and plugged it in to try it out. The dehumidifier beeped and the "BUCKET FULL" light flashed and then remained lit. Per the owner's manual I removed and reinserted the bucket (repeatedly, and with various time intervals between steps), but the light stayed on and the machine would not work.
I emailed Amcor that night but, despite their efforts "to respond to all e-mail inquiries within 48 hours of receipt," I have received no reply now seven days later. July 19 I called Amcor technical assistance and, after a reasonable wait, I spoke with Keith. Keith was polite and tried to help, but I had already followed the instructions he gave me to get the dehumidifier running. He suggested that I could return the newly purchased machine, but I opted to have someone from the corporate office contact me. I supplied my phone number and email address. Keith said I could expect that reply within three business days.
That time has elapsed, but Amcor has failed to contact me via email or telephone. I have returned the unit for a refund.
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The AHD65E can provide continuous dehumidification because it can be continuously drained through a hose. Of course, if you don't want to use the included drainage hose, this dehumidifier can drain to an internal bucket, and it will automatically shut off once the internal bucket fills.Ideal for basements.
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